Booking & Product Experience Design
Improving how experiences are structured, presented, and booked—across direct and marketplace channels. Not generic UX work, but product thinking for tours, activities, and attractions.
Comprehensive Digital Transformation Solutions
We offer innovative solutions and cutting-edge technologies to strengthen your online presence.
Our team of experienced professionals leverages cutting-edge strategies and innovative tactics to help you reach your business goals.
01.
Innovation
We thrive on innovation, constantly pushing boundaries to pioneer new ideas, solutions.
02.
Collaboration
Collaboration is the heartbeat of our success. We foster a culture of teamwork.
03.
Excellence
We relentlessly pursue excellence, striving for perfection in every project.
The product clarity problem
You have demand. Good reviews. Traffic. But conversion is weak—and you don't know exactly why.
Most operators blame marketing or pricing when the real issue is product: how experiences are packaged, described, and booked. Confusion at any point kills conversion.
The stakes: Typical operators convert 1-3% of traffic. Top performers hit 8-12%. With 60-70% of bookings on mobile, small friction points cost enormous revenue.
What we fix
Product structure & packaging How experiences are bundled and organized. Research shows 1 in 5 first-time customers think you only sell the category they first bought—limiting repeat purchases. We redesign product architecture for clarity and cross-sell.
Content & presentation Titles, descriptions, photos, and pricing display. The first 50 characters of your title determine click-through. Most operators bury "what's included" causing abandonment. We optimize based on what actually drives bookings in your category.
Booking flow The path from "I want this" to "booking confirmed." Every form field reduces conversion 5-10%. Mobile users need 40% fewer steps than desktop users. Most operators ask for 12+ pieces of information—you need 5-7. We eliminate friction at each step.
Mobile experience 60-70% of bookings happen on mobile, yet most sites convert 50%+ worse than desktop. Load time, thumb-friendly design, simplified forms, express checkout (Apple Pay doubles mobile conversion). We design mobile-first, not desktop-shrunk.
Trust architecture Experience bookings require unusual trust—payment weeks ahead for something intangible. Review placement, cancellation policies, operator transparency, payment security signals. We build authentic trust elements that reduce booking anxiety.
International optimization Multi-language, multi-currency, local payment methods. Research shows international travelers have higher booking values but also higher abandonment due to friction. We optimize for markets beyond your home country.
What makes this different
Experience-specific expertise Not generic UX. We understand the unique psychology of booking intangible experiences weeks in advance, marketplace vs. direct channel differences, and operational constraints of real-world tour operations.
Research-backed, not opinion-based Our recommendations come from analyzing millions of booking decisions. We A/B test everything. Use heat mapping, session recordings, funnel analysis—not gut feelings.
Mobile-first by default We design for mobile (where bookings actually happen) then enhance for desktop. Most agencies do the opposite.
Platform-aware How you present on marketplaces differs from direct channels. We optimize for both environments and understand platform algorithms.
